Thank you everyone for all your commments about Setanta - it seems that I’m definitely not alone in my pain and grief.
“Linda” has just commented on my Setanta Sports Phone Number post, which now has 20 comments from disgruntled Setanta customers - who are at varying stages of desperately trying to become ex-customers.
Here’s what Linda [...]
Setanta’s computer is still working over time in an effort to keep me subscribed. It has sent me a letter with what it calls its “Best Ever Offer” - 3 months service at £5 a month! What a bargain - where’s my credit credit, I must sign up immediately so I can suffer yet more [...]
Read Full Post | Make a Comment ( 1 so far )When I’m not moaning about awful customer service from Setanta, I work for <a href=”http://www.lovehoney.co.uk/” mce_href=”http://www.lovehoney.co.uk/”>sex toys</a> retailer LoveHoney. We try really hard to keep our customers happy, so it’s really gratifying when we get such positive feedback from happy <a href=”http://www.lovehoney.co.uk/help.cfm?page=comments” mce_href=”http://www.lovehoney.co.uk/help.cfm?page=comments”>sex toy buyers</a>. And LoveHoney is the top-rated sex toy retailer on <a [...]
Read Full Post | Make a Comment ( None so far )I’m glad it’s not just me that has problems with Setanta Sports.
Over on Money Saving Expert there’s a long thread about how difficult it is to cancel a Setanta Sports subscription.
It’s an old thread, but <a href=”http://2020shops.com/?p=6″>Setanta Sports is still ripping customers off</a>.
They make it difficult to cancel your subscription.
They make it difficult to just [...]
Last year, the Advertising Standards Authority upheld a Sky TV complaint against a Setanta Sports advertisement. The advert gave the impression that viewers could get live Premiership games for just £5 a month - when the games weren’t available until after the £5 a month offer had ended.
Of course, it’s in Sky TV’s interests to [...]
Setanta Customer Service is the worst in the world. If you’ve ever tried to cancel your account or get refund for money they have stolen from you, you’ll know this to your cost.
Their aim is not to give you customer satisfaction, it’s to stop customers unsubscribing at any cost.
Here’s how it works.
You call the usually [...]
A warning to anyone thinking of signing up with Setanta Sports: don’t.
You will never watch it. If you do it will be crap. And when you come to cancel they will offer you bribes to stay subscribed, not give you discounts they promised, steal money from your credit card, and then lie to you and [...]
I sent this letter asking for a refund to Setanta today. I’ll look forward to receiving their reply.
What are my chances of getting any satisfaction? Low to non-existent I reckon - if I’ve got low expecations, I’m more likely to be pleasantly surprised.
If you need to cancel your Setanta sports subscription, you can find the [...]
The final nail in my Setanta Sports cancellation coffin - the Setanta Sports cancellation department cannot process a refund.
I telephoned to cancel on 30 January and they persuaded me to switch to 3 months at £5 instead.
Lo and behold, on 3 March, they charge me £9.99 again. Wild? I was livid.
I eventually find the Setanta [...]
Setanta doesn’t give its phone number on its Web site which is both annoying and cowardly. What have they got to hide? What have they got to be scared of - their own customers?
So if you want to cancel your Setanta subscription or have a moan at them about charging you too much, here are [...]
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